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The withdrawal was declined due to a double account accusation. After the player Shorty requested a withdrawal and sent all the documents for verification, the casino refused to pay her the winning due to a duplicate account accusation.
She asked the casino to send or show her a proof, but they never did. She didn't receive any money and there is no further information available.
Extremely long withdrawal process. Tommy, a player from Belgium, requested a withdrawal, sent all the documents for verification twice and still didn't receive his money.
He contacted the chat where they informed him that the payment was pending but he should receive his money in the next 96 hours.
He did not. About two weeks later, he tried to use the chat, but they wouldn't answer him and he found a message there saying he should have sent them an email.
So he did, twice, but didn't receive any reaction ever since then. The player's withdrawal process became complicated due to the country restriction.
The player, Salam from Bangladesh, requested a withdrawal payment and sent all the documents for verification. The payment method he used didn't work for him so he asked the support to change it for him.
They did, but the payment didn't process due to a country restriction. The finance support team informed him that they sent him a check via courier but he never received it.
When he contacted the finance team, he was informed they were still processing his payment and were looking for a way to deliver the payment to him and as soon as they would receive a confirmation number, they would inform him so he could track the payment.
That also didn't happen and the player hasn't received anything. Show 3 similiar complaints with black points in total. Complaints on related Jupiter Club Casino Same management.
Black points: 34 17 for this casino. Double account and multiple bonus claims accusations with payments denied. The casino did communicate with the player via email twice stating the same thing both times.
Now the casino has been ignoring any kind of correspondence with the client and the case remains unresolved. Complaints on related Big Dollar Casino Same management.
Black points: 1, for this casino. Player's account got closed. The casino claimed it needed to get verified first.
The casino claimed they needed to verify their account. There's no further information available. Black points: for this casino.
Player's account got closed and they had to wait for the finance team to decide whether they would pay them their winnings or not. The player sent all the documents for their account verification but after that, the casino closed their account.
Once it got reopened, all the funds were gone. The casino said that the player had to wait for the finance department to decide whether they would pay them or not.
There's no further information available ever since. Black points: 15 7 for this casino. Delayed withdrawal process.
The player's winnings payout has been delayed and once they asked the casino for an explanation, they were told that they would look into it.
There's no other information available ever since then. Disputed amount:?? Complaints on related Lucky Creek Casino Same management.
Casino refused to pay out the player's winnings claiming they never won the jackpot. Right after the player won a jackpot, his game froze and he got logged out.
The casino said they would pay him once the system would reboot but later on, when he chatted with them, they said he won't receive his winnings because there was no such a bet history in his account.
The player asked them for proof but they refused to send any and closed their account. They did send the player their deposit money back.
No more information is available ever since then. The player from United States has deposited by mistake. Afterwards, casino processed a refund, but the funds seem to be lost.
Casino stopped responding. Delayed payment, likely paid. Black points: 50 for this casino. The player requested a withdrawal that became delayed for an unknown reason.
The casino claimed of expediting the payout but if they did, it should've arrived already. We're not sure whether the player received his winnings or not.
The player requested a withdrawal and sent all the necessary documents for account verification. Later on, the casino asked him to provide the documents once more, so he did.
After that, the casino stopped communicating with the player and the complaint remained unsolved. Black points: 30 15 for this casino.
The player from United States is experiencing difficulties withdrawing her winnings due to incomplete bonus wagering.
Casino didn't respond. Black points: 16 8 for this casino. Player's account was blocked due to their name being on the list of unfavorable players.
The player wasn't able to withdraw his winnings from the bonus he had forfeited and his account was blocked. The casino said that his name was listed on an unfavorable list and their decision was final.
Black points: 5 2 for this casino. The player's withdrawal request was canceled. A player from Ukraine checked the casino's rules to see if their country was restricted and when they found out it wasn't, they accepted a bonus and started playing.
But when they wanted to withdraw their winnings, casino denied that request and confiscated all their money. No other information is available.
Complaints on related Jumba Bet Casino Same management. Justified complaint. The casino refused to pay legitimate winnings to the player.
He was able to provide proof of him following all bonus rules. The player received a fantastic offer via email where it said that he would get as many free spins as was his age, which was The player provided proof that showed he deposited money twice.
There is no further information about this complaint and it remains unresolved. He played with a loyalty bonus. On the other hand, the player claimed that it wasn't a no deposit bonus, but a loyalty bonus.
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